A division head born in 1974 built a CRM today. @,@ Someone who said IT was too hard and didn’t know a single line of code opened Claude Cowork and put what’s in their sales reps’ heads straight into a tool. It’s rough around the edges, but it tracks customers, the pipeline, and follow-ups. A living CRM, built in just a few days. Very encouraging!!
Training at Bioprotech today reconfirmed something for me: the key to AI is domain knowledge. The people who win aren’t the ones who are best with the tools. They’re the ones who know their own work most deeply, and they use AI most powerfully. The division head built that CRM not because of a coding class, but because of more than 20 years of firsthand experience on the sales front line.
Every so often in training, there’s a moment when people move past the details and start asking "what is the essence of my work?" Today was exactly that. Small organizations move first, much faster and sharper than large ones.
13 Mar 2026
[ Instructor: John Kim ]