Refund Policy

This English version is provided for reference only. The Korean version is the legally binding text and prevails if the two differ.

Effective date: 18 Jun 2026 (revised)

Refunds at Nanum Consulting are handled under the Act on Consumer Protection in Electronic Commerce, the Content Industry Promotion Act, the Enforcement Decree of the Lifelong Education Act, and other applicable laws. The criteria below apply to online courses (video and digital content) and in-person courses, respectively.

Article 1 (Withdrawal from Online Courses)

1. Members who purchase an online course (video or digital content) may withdraw within 7 days of the payment date or the date the course becomes available, whichever is later, and receive a full refund.
2. Withdrawal may be restricted in the following cases.
   • Digital content you have already started playing. For courses delivered in parts (such as lessons), you can still withdraw from the lessons not yet played.
   • The restrictions above apply only if the Company clearly notified the member of them at the payment stage and obtained the member’s consent. Without such notice and consent, withdrawal within 7 days under Paragraph 1 remains available even after the course has started.
3. If a course differs from what was stated or advertised, or was not delivered as contracted, the member may withdraw within 3 months of receiving the course, or within 30 days of the date the member learned (or could have learned) of the discrepancy.

Article 2 (Withdrawing from In-Person Courses)

In-person (on-site) courses follow the refund criteria under the Enforcement Decree of the Lifelong Education Act and related regulations.

1. Learners may withdraw their enrollment at any time before the course start date. In this case, we refund the full tuition already paid and the full textbook and materials fees (less any amount not returned or damaged).
2. If a learner withdraws on or after the course start date, the Company refunds the following:
   • Tuition already paid – (tuition already paid × instruction hours already elapsed ÷ total instruction hours)
   • Textbook and materials fees are refunded for unused items only (deducted if items are not returned or are damaged)
3. For long-term courses of 2 months or more where tuition is paid in installments, the refund criteria of the Enforcement Decree of the Act on the Establishment and Operation of Private Teaching Institutes and Extracurricular Lessons also apply.

Article 3 (Early Termination of the Contract)

1. If a learner can no longer continue the course for reasons attributable to the Company (such as revocation of authorization, course cancellation, or a change of instructor or class hours), the Company will promptly refund the remaining portion of tuition already paid (the unelapsed share of the total) and the textbook and materials fees (less any amount not returned or damaged).
2. If a learner terminates early for reasons on the learner’s side (illness, relocation, personal circumstances, etc.), the refund is calculated the same way, and only unused textbook and materials fees are refunded.

Article 4 (Termination of the Contract)

Learners may terminate the contract if any of the following occurs.

• Contracts based on false statements or false advertising
• Over-enrollment
• Instruction by an unqualified or underqualified instructor
• Misstating tuition or charging more than the posted amount
• Other improper instruction that makes normal attendance difficult

If the contract is terminated immediately for the reasons above, the Company refunds the full tuition already paid and the textbook and materials fees (less any amount not returned or damaged). However, if the learner continued the course while aware of those reasons before terminating, the amount corresponding to the instruction hours already elapsed is deducted from the tuition already paid before the refund.

Article 5 (General Provisions)

• Refunds are processed within 3 business days of approval of your withdrawal, cancellation, or termination request. Depending on the payment method, it may take longer for the refund to appear.
• As a rule, refunds are made by canceling or refunding to the original payment method.
• The “instruction hours” used to calculate refunds are the total class hours of the course (for online courses, the total playback time of the content).
• Fees for textbooks and materials that are not returned or are damaged are not refundable.
• For promotional or discounted products, the refund amount is calculated based on the amount actually paid.

▷ Previous version effective: 15 Sep 2025