Business Etiquette Training · New Employee Edition

🎓 New Employee Business Etiquette Training

Forms of address, reporting, email, phone — starting with what new hires use right away in their first week. This format fills a half day of new-hire onboarding.
Who it’s for
New hires, experienced hires, and interns. Most often scheduled as in-person training within the first month after joining
Training hours
Half day (4 hours) — can be condensed into a 2-hour session or extended to a full 8-hour day
Headcount
Up to 40 for lecture format; 30 or fewer with role-play
How it works
On-site at your training facility (anywhere in Korea) · Live on Zoom
Often paired with
Add reporting and communication practice or an organizational overview in the afternoon for a full day of new-hire onboarding

Etiquette is hard to teach new hires not because the content is difficult, but because what they learn doesn’t match how people actually talk at the office. The textbook says "Let me give you my report, Manager," yet some companies don’t use job titles at all.

That’s why this course doesn’t ask participants to memorize standard etiquette. Before the session, we collect the forms of address, reporting lines and email formats your company actually uses and turn them into practice scenarios. If you don’t have these written down, we build them with participants during the session.

When it ends, you have a one-page “how we do things here” guide. You can hand it straight to the next cohort of new hires.

Why this training

  1. Week-one skills firstKnowing who to report to first matters more than business card order. We start with the situations where new hires actually slip up in their first month.
  2. Judgment, not memorizationInstead of giving one right answer per scene, we set a single test: "Who ends up uncomfortable?" That lets participants make the right call even in situations they haven’t seen before.
  3. We don’t frame it as a generational conflictOnce the conversation turns to "kids these days," the room shuts down. We explain etiquette in terms of how fast work moves, not as rules.
  4. You keep a one-page guideThe next cohort can use it after the training ends, so some of it no longer needs an instructor every year.

Curriculum

Based on a 4-hour (240-minute) session. The 2-hour version keeps ①②④ with shorter practice; the 8-hour version adds reporting and communication practice in the afternoon.

30 min
First impressions and forms of address — how to address people by rank, role and title
What counts as rude is different at companies that use job titles and those that use first names. We check your company’s rules before we begin.
40 min
Greetings, business cards, introductions — three scenes with a set order
Who hands over their card first, and who gets introduced first. We use photos to walk through the scenes that trip people up every time, like elevators and seating order.
40 min
Reporting and attendance — when, to whom, and what first
Leading with the conclusion when you report, calling when you’re running late, and the right order for requesting time off. These are the three things new hires get called out on most.
40 min
Email and messaging — the subject line and reply times
When to use To, Cc and Bcc, how to write a subject line people will open, and the one-line note to send when your reply will be late.
40 min
Phone and video calls — answering, transferring, and ending a call
Taking messages for absent colleagues, what to say when transferring a call to another department, and basic camera and mic etiquette for video meetings.
50 min
Practice — using your company’s scenarios
We run the five earlier scenes as role-plays in groups of three, with peer feedback. At the end, everyone builds the one-page 'our company etiquette' guide together.

What you take away

The training takes half a day, but dealing with customers happens every day. That’s why the training includes putting it all in writing.

Questions training managers often ask

Can experienced hires join too? — Yes. Experienced hires often run into friction when they bring habits from a previous employer, so this is a good chance to align them with your company’s rules.

What gets cut in a 2-hour version — role-play practice is reduced first. If you want to keep the practice, it’s better to cut down to two scenes.

Can we get the materials in advance? — We send a summary handout after the training. If participants read it beforehand, practice time turns into explanation time.

Courses you can combine

Business Etiquette (Core)
2 hours
The public course that forms the backbone of this version
See course details →
Personal Image Building
2 hours
Add it in the afternoon to cover first impressions, facial expressions and attire
See course details →
Business Etiquette (Global)
2 hours
If you work with overseas clients or foreign colleagues, choose the Global Etiquette module
See course details →

When Nanum Consulting delivers it

New-hire training is usually bought as a bundle with other subjects. Instead of getting a separate etiquette quote to compare, ask for a full-day program — the total works out better. Enter the hours and headcount in the training quote calculator for an instant figure.

If you need to design the full onboarding program, start with the training roadmap by job level. It lays out what to include in which year, from new hires to team leaders.

On-Site Training · Get a Quote

Tell us the audience, hours and headcount, and we will send a schedule proposal and quote within 24 hours.

Quote CalculatorMessage us to plan your programCall +82 10-2414-3329

New employee edition — FAQ

Can you take on just half a day of a multi-day onboarding program?

Yes. The most common setup is a 4-hour morning session with us, with your in-house instructor taking over in the afternoon. The fee is charged at the half-day rate.

Do we need to tell you our company’s title conventions in advance?

Sharing them makes the practice more accurate. If you don’t have them, we collect the phrases participants actually use during the session and write them up.

We have 60 people. Can it be done in one session?

Yes, as a lecture. Role-play feedback doesn’t work at that size, so we either split it into two sessions or replace the practice with group presentations.

Can the hands-on exercises be done online (Zoom)?

We use breakout rooms for groups of three and run it the same way. Hands-on scenes such as exchanging business cards and seating order work better in person, though.

What do we keep after the training?

You keep the “our company etiquette” one-pager your participants put together, plus sample email and phone wording. Reuse them as-is for your next cohort of new hires.

See also

🤝 Customer Etiquette for Sales Teams🏛️ Etiquette for Public-Sector Customer Service🙌 Business Etiquette Training Overview💬 Emotional Labor Protection Training🧾 Quote Calculator

Legal basis · Sources

The legal explanations on this page are general information to aid understanding and are not legal advice. Whether a rule applies, and what measures are required, depends on your workplace's industry, size, type of customer contact and changes in the law. For individual cases, please check with a certified labor attorney or your local Ministry of Employment and Labor office. Curricula and training hours can be adjusted through prior consultation. .