Public-sector training procurement: from course design to required documents

Courses specific to public agencies

These courses either don’t exist in the private sector or go by different names there. For each one, we list the governing law or policy, the audience, how it is scheduled, and what you receive after training. Once we know the course and audience, we propose instructors along with their backgrounds.

• ⚖️Integrity training
  Under the Act on the Prevention of Corruption and the Establishment and Operation of the Anti-Corruption and Civil Rights Commission, public officials must complete at least 2 hours of integrity training each year. Many agencies combine it with training on the Anti-Graft Act and the Conflict of Interest Prevention Act.

  Audience

  All employees · senior officials · roles prone to corruption, such as contracting and licensing

  Format

  Instead of reading out the law, we build the session around situations that actually come up in your institution’s work (a request to give an outside lecture, a meal with someone connected to your duties, reporting a private interest) and have participants decide what to do. If the notice sets instructor qualification requirements (e.g., a specialist instructor registered with an integrity training institute), we submit a proposal only when we have an instructor who meets them.

  Deliverables

  Attendance sheet · training results report · documentation confirming completed hours

• 🟰Gender sensitivity training
  Framework Act on Gender Equality: national agencies, local governments, and public institutions provide gender-sensitivity training to their staff. Staff who handle gender impact assessments and gender-responsive budgeting often need training too.

  Audience

  All staff · Managers · Policy and budget officers

  Format

  Rather than explaining terms, we include exercises that find where your agency’s policies, programs, and complaint forms affect men and women differently. It can run on the same day, right after violence prevention training.

  Deliverables

  Attendance sheet · training results report

• 🛡️Violence prevention training (sexual harassment, sexual violence, prostitution, domestic violence)
  Sexual harassment is covered by the Framework Act on Gender Equality, and sexual violence, prostitution and domestic violence each have their own prevention act. Public agencies must provide prevention training at least once a year, with at least 1 hour per type, and submit completion records. Inspections also check whether agency heads and senior officials attended.

  Audience

  All staff · Agency heads and senior officials · Newly appointed staff

  Format

  Even when one instructor covers all four types in a single program, the timetable lists the content and hours for each type separately. We also prepare a separate results report with the training date and time, hours, headcount, and instructor details your institution needs to submit its performance records.

  Deliverables

  Schedule for each training type · Attendance sheet · Summary table for performance reporting · Results report

  View courses for this subject →
• 🤝Human rights and workplace harassment prevention
  Institutions that practice human rights management schedule regular human rights training for their staff. Workplace harassment is prohibited under the Labor Standards Act, so this training is often combined with harassment prevention training.

  Audience

  All staff · managers · public-facing and field service staff

  Format

  Using real situations between supervisors, members of the public and colleagues, participants work out where behavior crosses into human rights violations or harassment. We then walk through reporting and investigation procedures under your agency’s rules.

  Deliverables

  Attendance sheet · training results report

  See courses for this subject →
• 🚀Proactive administration
  Under the Proactive Administration Operating Regulations, agencies provide proactive administration training to their staff. The goal is to get staff actually using the pre-consultation and liability exemption systems.

  Audience

  Staff · Team leaders · Audit officers

  Format

  Instead of walking through the rules, we run a workshop: participants bring real cases from your institution where staff hesitated, unsure whether something was allowed, and reassess them using pre-consultation and the conditions for exemption from liability.

  Deliverables

  Attendance sheet · Case summary · Training results report

• 🌱Women’s leadership
  Offered by agencies that set targets for appointing women managers, for women in mid-level roles and those preparing for management. It is not a statutory subject; agencies schedule it as part of their HR plans.

  Audience

  Mid-level women managers · Promotion candidates · Mentoring participants

  Format

  Instead of general leadership theory, we design a half-day or full-day program where participants practice what first-time team leaders actually face: delegating, running performance conversations, and persuading senior leaders. A mentoring session with experienced managers can be added.

  Deliverables

  Attendance sheet · training results report · satisfaction results

• 🗣️Citizen service & courtesy
  Not a statutory course, but many agencies run it every year to protect staff who handle citizen complaints (emotional labor) and because of courtesy evaluations.

  Audience

  Citizen service desk · call center · front-line service staff

  Format

  We rewrite response scripts around your agency’s own complaint types and practice handling abusive complaints according to your agency’s manual.

  Deliverables

  Attendance sheet · response script guide · training results report

  See details for this subject →

Statutory training required in both the public and private sectors, such as sexual harassment prevention, disability awareness, and personal data protection, is covered in our statutory mandatory training guide, including who must attend and how many hours.

Process by contract type

The route depends on the estimated contract value and your institution’s contracting rules. Thresholds vary by institution and by year, so we don’t list them here — follow the notice and your contracting department’s guidance.

• Sole-source contract (single quote)
  A single small-budget session · one lecture
  Your training manager requests one quote, gets internal approval, and signs the contract. After the training, payment is settled with a results report and an invoice.
  What we provide — Quote (on your institution’s form, if there is one) · Business registration certificate · Instructor résumés · Copy of bank account certificate
• Quotes from 2 or more vendors (submitted via KONEPS)
  Small training contracts above the single-quote threshold
  The agency posts a quote request on KONEPS (Korea’s public e-procurement system), and vendors submit electronic quotes. The agency usually checks qualifications starting with the lowest bid to select the contractor.
  What we do — Review the bid requirements · Submit electronic quotes · Provide all qualification documents
• Proposal evaluation (negotiated contract)
  Annual training contracts · projects bundling multiple courses and sessions
  Vendors review the RFP, submit a proposal and present it for evaluation. Technical and price scores are combined to select the preferred bidder, and the contract is signed after negotiation.
  What we do — Proposal · Presentation · Project execution plan · Instructor profiles · Past performance records
• Education offices · Schools · Universities
  Teacher and staff training · School-wide training
  Many offices of education and schools use S2B (the school procurement marketplace), and many universities use their own bidding systems. Either way, the process follows one of the three methods above.
  What we handle — Submitting quotes on the relevant procurement system · training plan · results report

Commonly required documents

The documents listed in the bid notice and statement of work take priority. Below are documents public institutions commonly require for training contracts. We prepare the ones marked “We provide” and send them with the quote.

Six things to include in your statement of work

Settle these points before you issue the tender, and you’re less likely to get quotes you can’t compare because each vendor priced on a different basis. If you are writing a request for proposal (RFP), see our RFP writing guide too.

1. Subject and legal basisTell us which law or regulation the training falls under, and the instructor will match the content and hours to it.
2. Audience, headcount, sessionsWhether groups are split by rank, how many people per session, and how many sessions.
3. HoursIf a course has a minimum hour requirement, list the hours for each course separately in the timetable.
4. Instructor qualificationsIf you list requirements, only vendors that meet them can quote. If you don’t, vendors are compared on their track record.
5. DeliverablesList up front what you expect to receive after the training — attendance sheets, a results report, materials for performance reporting, photos and so on.
6. Rescheduling policySpelling out what happens when the agency postpones or cancels avoids disputes.

Public-sector track record

This figure counts the public institutions in our actual training history, using the same criteria as the industry training guide — public institutions.

How it works

1. Proposal requestTell us the course, audience, timing, and contract method (as far as you know). If you have a notice number or statement of work, feel free to send it along.
2. Quote and proposal replyWe send the course plan, instructor profiles, and quote within 24 hours. If your institution uses its own forms, we use them.
3. Documents and contractWe prepare and send everything on the submission list in the notice or statement of work.
4. Training & results reportAfter training, we provide the attendance sheet, results report, and a summary for performance reporting. We invoice after your acceptance review.

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