Business Etiquette and Workplace Manners Training — New Hires, Sales Teams, Public Service
How It Typically Runs
Reading the requests posted in the community as they are, manner training comes in three forms. The name on the purchase order differs, but the need is the same.
| Entering the room | Actual request wording | What you need |
|---|---|---|
| One module of the new-hire training package | “New-hire training: workplace etiquette” · “New-hire business etiquette training materials/proposal” | Half a day of a 2–3 day onboarding program. Starts with what you use in the first week: forms of address, reporting, and email |
| Customer service training for sales and customer-facing staff | “B2B CS training request” · “Request for proposal: in-house CS and sales training” | It is not about manners but about winning deals and repeat purchases. We cover complaint handling as well |
| Courtesy and complaint-handling training for public offices, hospitals, and service desks | “Courtesy Training / Integrity Training Quote Request” · “Hospital CS, Patient Handling” | Procedure over politeness. Set the criteria for ending abusive complaints and the escalation procedure together |
Why these three versions — We counted 2,646 education-related board post titles from Insajaengi, a community for HR professionals. The three versions on this page came from that count (as of September 6, 2026 · 2,646 titles across 21 boards on Insajaengi (HR Professional)).
Three versions
The framework is the same; only the scenarios differ. If your audience is mixed, use the new-hire version as the base and swap in different practice scenarios.
One-day schedule example
Manners alone won't fill a day. These are the three full-day schedules we deliver most often. One instructor runs the whole day, so there is no need to split it into sessions.
| Schedule | Morning | Afternoon | Notes |
|---|---|---|---|
| New-hire onboarding, 1 day | Morning: Business Manners, 4 hours | Afternoon: 4 hours of reporting and communication practice, or organizational understanding | For week-one onboarding and rolling hires, we can run just the half day |
| Sales Skills, 1 Day | Morning: Customer Service Etiquette (4 Hours) | Afternoon: Sales Communication or Customer-Centric Selling, 4 hours | A half-day slot right after the sales meeting gets the highest attendance |
| Customer-Facing 1 Day | Morning: Complaint and Customer Service Manners, 4 hours | Afternoon: Emotional Labor Protection Training 2 hours + case alignment 2 hours | Emotional labor protection is a statutory measure, so a separate attendance record is kept |
Is it statutory mandatory training?
A note upfront — business etiquette training is not statutory mandatory training
No law sets a required number of hours per year for manner or etiquette training. If a vendor says "we will fill your statutory hours," ask what that is based on.
That changes, however, if you have employees who deal with customers directly. The Occupational Safety and Health Act requires employers to take measures to prevent health harm from customer abuse such as verbal violence, and those measures include preparing a response manual and training staff on its contents. This applies regardless of company size.
That is why, for public service, hospital and service-desk versions, we recommend bundling the session into the same day as emotional labor protection training. Manners training needs no attendance record, but it is safer to keep one for emotional labor protection.
| Subject | Mandatory? | Basis / Notes |
|---|---|---|
| Business Etiquette and Workplace Manners | Not legally mandatory | No required hours or fines. Schedule it in your in-house training plan |
| Customer service & hospitality training | Not legally mandatory | For service quality. Only the name on the order differs; it is the same family of training |
| Emotional labor protection (customer service workers) | Employer obligations | Occupational Safety and Health Act, Article 41 — preparing a response manual and training on its contents are part of the required measures |
| Workplace Harassment Prevention | Statutory mandatory training | Labor Standards Act — many companies bundle it with manner training into a single day |
Courses that can be combined
The three versions are combinations of the public courses below, tailored to each audience. If your goal is clear, we can also run a single course as it is.
Who teaches
We assign instructors by audience and industry. In the pre-consultation, we select the instructor first, then tailor the curriculum to fit.
Jonghyuk KimLead instructor, B2B sales & business manners · Jonghyuk Kim, author of “B2B Marketing Design” and CEO of Nanum Consulting
Sangmi LeeCS & communication · Specialist instructor in CS, leadership, and communication
Anna ChoEmotional labor & organizational culture · Expert in organizational culture, coaching, emotion management, and CS consultingOn-site Inquiry · Quote
Tell us the audience, hours and headcount, and we will send a schedule proposal and quote within 24 hours.
You can quote the etiquette module on its own as a half day, or as a one-day new-hire onboarding package. If you split it into multiple sessions, the price is multiplied by the number of sessions.
FAQ
Is business manner training statutory mandatory training?
Which of the three versions should we choose?
Can we book just the etiquette module for a half day?
How are instructor fees determined?
Can we receive the training materials in advance?
Do you deliver on-site anywhere in Korea?
Related pages
Terms used on this page
Legal Basis and Sources
- Occupational Safety and Health Act (Korea Law Information Center)
- Enforcement Rule of the Occupational Safety and Health Act (Korea Ministry of Government Legislation)
- Labor Standards Act (Korea Ministry of Government Legislation)
- Ministry of Employment and Labor, “Health Protection Guidelines for Customer Service Workers”
The legal explanations on this page are general information to aid understanding and are not legal advice. Whether a rule applies, and what measures are required, depends on your workplace's industry, size, type of customer contact and changes in the law. For individual cases, please check with a certified labor attorney or your local Ministry of Employment and Labor office. Curricula and training hours can be adjusted through prior consultation. .