Today at Nongshim’s Anyang Plant, we combined two topics in one session: cross-cultural communication and AI.
At first they seemed like entirely different fields, but on site I found they are not as far apart as I expected
are not as far apart as I expected.
To me, cross-cultural communication is ultimately about accepting that "my standard is not the other person’s standard."
The same goes when you assign work to an AI.
You get better results when you start from the premise that the AI on the other end doesn’t know the context in your head.
The key was how thoroughly you set up the context.
In the end, both
It was a “communication” problem all along.
Perhaps because they deal with all kinds of people on the production floor every day, they answered each case I raised with experiences of their own, and I was impressed by how quickly they did it.
It felt more like a conversation than a training session.
I told them AI is not a grand, intimidating tool. Think of it as "a new colleague who doesn’t quite understand you yet."
After the session, a few participants said, "That was fun.
Thank you for your work today," they said on their way out.
It was a rewarding session, with meaningful conversation where real on-the-ground experience met new technology
