Did you see the news? Samsung Electronics’ DX Division announced that it is opening ChatGPT, Gemini, and Claude to all employees. What impressed me is that they did not standardize on a single tool. Employees choose what fits their work. That tells me they see AX not as rolling out tools but as a shift in how people work. And this morning, I happened to meet people right in the middle of that shift.
We trained Samsung Electronics employees who will serve as internal AX consultants, on the topic “How Consultants Work.” These are people who must go beyond using AI well: they have to define problems, win over the organization, and drive change themselves. What I remember most is the breaks. At every break, several participants came up to ask questions and share challenges from their day-to-day work. Discussions started naturally, and honestly, I enjoyed it even more than they did. This is what good chemistry feels like.
I’m grateful that, as today’s training wrapped up, we agreed to run additional sessions in July and August. AI transformation is not a question of tools. In the end, it is about people and how they work. I’m cheering on everyone who will make that change happen. ^^b
11 Jun 2026
[ Instructor: John Kim ]