Today I recorded a lecture video on ‘Digital Marketing with AI’ at the Korea Management Association (KMA) headquarters studio, across from the National Assembly in Yeouido.
I arrived around 8:30 a.m. and started filming at 9:00. The customer experience (CX) was impressive from the start.
You could see the know-how of an organization with long experience in corporate training in every corner of the studio.
Comfortable temperature and humidity control. Stable connectivity between the cameras and equipment. A chair height and setup where the instructor feels at ease. Outside noise blocking and acoustic treatment. Technically capable on-site staff. No single element stood out; rather, the whole place felt well designed, with nothing out of place.
As a result, the lecture went smoothly and felt natural.
Isn’t this what expertise built up since the 1960s looks like: know-how that only comes from long experience?
😄 Another great experience today, and a memorable one
