👥 Leadership · Organization
Understanding Millennials & Gen Z: Emotional Leadership (for Gen X)
⏱ Training hours2 hours
🏢 FormatOn-site delivery · Customized design
👤 InstructorJohn Kim
✅ Key OutcomeBetter Communication with Millennials and Gen Z
Gen X managers often struggle with a communication gap with Millennials and Gen Z. In this course, John Kim, CEO of Nanum Consulting, shows how to work better with your frontline teams. Across a focused 2 hours, you learn the 'Adapt' module, which helps you understand and adjust to generational differences, and the 'Empathy' module, which builds empathy-driven execution. Drawing on Gen X leaders' existing leadership experience, the course develops emotional leadership skills suited to Millennial and Gen Z traits, so communication and teamwork improve across your organization. The curriculum draws on Nanum Consulting's experience training 50+ major corporations and institutions.
Who is this course for?
This course is for Gen X middle managers and team leaders. It is designed for leaders who manage and lead Millennial and Gen Z employees, helping them learn how to communicate across generations and lead effectively.
What will you learn?
- Improve communication and collaboration with Millennials and Gen Z
Curriculum
Module 1: Adapt — Adjust and Work Together
- Traits of the 1970s, 1980s, and 1990s Generations
- → Born in 1975: caught between the college entrance exam, the IMF crisis and the financial crisis (the sandwich generation)
- Rapid Change: Individuals, Companies, Society
- → Change the Driver: Millennials and Gen Z (internal and external customers)
- Am I an Out-of-Touch Boss? (Checklist)
- Working Together with the 1990s Generation
- → Why they work, how they see things, and their work style
- A Close Look at Those Born in the 1990s: Their Background and Empathy
- (Pure, Fun, Frank)
- → No micromanaging; yes to collaboration, fun, learning, breathing room and meaning
Module 2: Empathy — Connect and Act (Emotional Leadership)
- Emotional Leadership / Elements of Emotional Intelligence
- → Self-awareness, self-management, social awareness, social skills
- Super STAR Model (Action Plan)
- Self Talk: Recognize Your Own and Your Team’s Limits, Build Empathy (Praise)
- Stop: Control Emotions and Impulses (Time & Space), No Blame or Reprimand
- Target: Empathize with and Respect Followers’ Goals and Roles & Responsibilities (Forms of Address)
- Ask: Analyze the Causes of Conflict (e.g., Work-Life Balance, Expectations of Rewards)
- Rule Reminder: From Coercion and Avoidance to Cooperation and Compromise (Share the Vision)
- Communication Basics: Listening, Praise, Questions
- Remind! Focus on These Basics (Action Guidelines)
Expected results / After the course
- Better Communication with Millennials and Gen Z
On-site training references
Hyundai MotorSamsung Electronics (11 training sessions for managers)NH (Nonghyup)Kyungnam UniversityShinsegaeKyungil UniversityShinsegae Department StoreFKI (Federation of Korean Industries)Nanumi.netAnimal and Plant Quarantine AgencyLinde KoreaDaejeon Metropolitan Express Transit CorporationMinistry of Trade, Industry and EnergyHUGO BOSSAnsan Startup Support OrganizationsGangwon Regional Business Evaluation GroupHugo Boss Koreaand more
About the instructor
John KimInstructor John Kim, author of “B2B Marketing Design” and CEO of Nanum ConsultingView profile →
Related courses
We tailor this course to your company
From diagnosis to execution — Nanum Consulting
FAQ
This course is for Gen X middle managers and team leaders. It is designed for leaders who manage and lead Millennial and Gen Z employees, helping them learn how to communicate across generations and lead effectively.
We analyze the traits of each generation, from the 386 generation to Gen Z, and give you concrete solutions you can apply on the job right away. The focus is managing Millennials and Gen Z, through two core modules, 'Adapt' and 'Empathy,' that build your emotional leadership.
In 2 hours of focused training, participants come to understand Millennial and Gen Z traits and learn core emotional leadership skills. The condensed format emphasizes practical application over theory, delivering content you can use on the job right away.
John Kim has extensive experience delivering specialized training on cross-generational communication and emotional leadership at a wide range of companies. His customized programs for middle managers who struggle to manage Millennials and Gen Z have earned especially high satisfaction.
Understanding Millennials & Gen Z: Emotional Leadership (for Gen X)
Gen X managers often struggle with a communication gap with Millennials and Gen Z. In this course, John Kim, CEO of Nanum Consulting, shows how to work better with your frontline
Training objectives
- Improve communication and collaboration with Millennials and Gen Z
Expected results
- Better Communication with Millennials and Gen Z
Curriculum
Module 1Module 1: Adapt — Adjust and Work Together
- Traits of the 1970s, 1980s, and 1990s Generations
- → Born in 1975: caught between the college entrance exam, the IMF crisis and the financial crisis (the sandwich generation)
- Rapid Change: Individuals, Companies, Society
- → Change the Driver: Millennials and Gen Z (internal and external customers)
- Am I an Out-of-Touch Boss? (Checklist)
- Working Together with the 1990s Generation
- → Why they work, how they see things, and their work style
- A Close Look at Those Born in the 1990s: Their Background and Empathy
- (Pure, Fun, Frank)
- → No micromanaging; yes to collaboration, fun, learning, breathing room and meaning
Module 2Module 2: Empathy — Connect and Act (Emotional Leadership)
- Emotional Leadership / Elements of Emotional Intelligence
- → Self-awareness, self-management, social awareness, social skills
- Super STAR Model (Action Plan)
- Self Talk: Recognize Your Own and Your Team’s Limits, Build Empathy (Praise)
- Stop: Control Emotions and Impulses (Time & Space), No Blame or Reprimand
- Target: Empathize with and Respect Followers’ Goals and Roles & Responsibilities (Forms of Address)
- Ask: Analyze the Causes of Conflict (e.g., Work-Life Balance, Expectations of Rewards)
- Rule Reminder: From Coercion and Avoidance to Cooperation and Compromise (Share the Vision)
- Communication Basics: Listening, Praise, Questions
- Remind! Focus on These Basics (Action Guidelines)
About the instructor
John Kim, Lead Instructor
10 years in industry · 15 years teaching (3,000+ lectures)
Education
· MBA (advanced major: Marketing), Korea University Graduate School of Business (graduated)
· Sungkyunkwan University Consultant Program (completed)
· Sogang University Graduate School of Business, Short-Term MBA (completed)
· Seoul National University Lifelong Education Instructor Development Program (completed)
· Chung-Ang University, B.A. in English Language and Literature (graduated)
Experience
· Current: CEO, Nanum Consulting
· Formerly at Hyosung Corp., Daeduck Electronics and Shinhan Diamond: overseas assignments and strategic planning (10+ years)
· Current partner instructor, Expert Consulting
· Current: Partner instructor, PSI Consulting
· (Current) Partner instructor, Korea SMEs and Startups Agency and SME Training Institute
Credentials and publications
· Certified consultant
· Certified teacher
· Completed official IDEO Design Thinking training
· B2B Marketing Design (1 Apr 2025)
· The Chinese Diamond Tool Market: Present and Future (co-authored, Korea Tool Association)
· Battles That Changed History and Innovative Weapons (in progress)