Internal Instructor Program · Internal Instructor Stipend
Internal Instructor Program · Internal Instructor Allowance
What is an internal instructor program?
- Operating rules, more than teaching skill, decide whether the program succeeds
- Five rules: selection, grading, rewards, time recognition and maintenance
- Internal instructors for company-specific knowledge, external experts for general skills
An internal instructor program is easily understood as picking employees who teach well and training them in teaching methods. But programs fail because of gaps in the operating rules, not teaching skill. If it is unclear whether preparing a lecture counts as work time, who steps in when a team leader blocks an instructor from teaching, how much the stipend is and how teaching factors into evaluations, volunteers disappear by the second year. An instructor training course is only one component; the core of the program is five rules: selection, grading, rewards, time recognition and maintenance.
Selection combines nominations with open calls, using hands-on experience in the subject and a trial lecture as the criteria. Grades are usually split into two or three tiers, with promotion based on cumulative teaching hours and learner ratings. Pay is typically an hourly allowance, and setting different standards for teaching during work hours and teaching outside work hours reduces disputes. Many companies also set a separate development fee for newly built courseware. How the allowance is classified for income tax and withholding depends on the form of payment, so confirm with your tax staff or the National Tax Service guidance.
Time recognition and a sense of being valued matter even more than the stipend. Every hour of teaching takes three or four hours of preparation, and if that time simply comes out of core performance, the most capable people avoid teaching. Reflect teaching and preparation time in work goals, and add “instructor development” to the evaluation items of the instructor’s team leader, so that teaching is not something people feel they must hide. You also need maintenance standards that renew qualification based on a minimum number of teaching sessions per year and a floor on evaluation scores. If more than half the instructors are on the roster in name only, the roster is useless.
Where programs go wrong in practice is when they are designed purely as a cost-cutting tool. If every subject is shifted to internal instructors to save on external fees, unprepared sessions multiply and the reputation of training as a whole suffers. The basic split is: internal instructors cover the company’s own products, processes, policies and cases, while external experts cover general skills and the latest trends. Also, if a subject has only one instructor, the subject disappears when that person transfers or leaves, so keep at least two per subject.
Anna ChoExpert in organizational culture, coaching, emotion management, and CS consulting
John KimInstructor John Kim, CEO of Nanum Consulting and author of B2B Marketing DesignIt took shape from the practices of companies, such as manufacturers and financial firms, where passing on in-house expertise matters and no single founder drove the model. Subject-matter experts teaching, an instructor training program, and HR rules for rewards and recognition were combined into one program.
Consider a hypothetical case. Company A, an insurance services firm, has 1,100 employees and appointed 46 internal instructors three years ago. Last year, only 13 of them actually taught. Four of its nine product and underwriting subjects had no instructor and were outsourced, at a cost of KRW 62 million (≈ US$46,400) a year.
- When the deputy manager of the training team asked 15 instructors who had stopped teaching why, 11 answered “my team leader doesn’t like me teaching,” and only 2 said the stipend was too low.
- While rewriting the operating rules, the team leader counted three hours of preparation per hour of teaching as work time and added a clause that credits that time toward personal performance goals.
- After we worked with HR to add a 5% “internal instructor development and teaching support” item to team leader evaluations, one branch manager changed their tune: “So sending people to teach counts toward my performance now.”
- Stipends were set at different rates for teaching during work hours and on weekends or evenings, and instructors who built new materials received a one-time development stipend per subject.
- Qualification maintenance was set at at least 8 hours of teaching a year and a learner rating of 4.0 or higher, and 21 people who had not taught in three years were removed from the roster. Twelve new instructors were appointed so that every subject had at least two.
- A year later, active instructors had grown from 13 to 29, all nine product and underwriting subjects were taught by internal instructors, and outsourcing costs fell from KRW 62 million (≈ US$46,400) to KRW 19 million (≈ US$14,200).