This 2-hour intensive Chinese for Customer Service course, led by John Kim, CEO of Nanum Consulting, teaches service professionals practical Chinese they can use right away with Chinese customers. You learn the phrases and cultural etiquette used in hotels, department stores, duty-free shops, restaurants, and other service settings, then practice with real customer scenarios so you can apply them on the job. Pronunciation guides make it easy for beginners to follow, and you pick up the key phrases that directly improve customer satisfaction in a short time. Participants gain the Chinese communication skills needed across the whole service process, from greetings to product guidance and payment. The curriculum draws on Nanum Consulting’s experience training 50+ major corporations and institutions.
Who is this course for?
This course is for anyone who serves Chinese customers directly: service industry staff, hotel employees, department store and duty-free shop staff, tourism professionals, and more. It is designed so that even those with no Chinese background can easily learn the key expressions needed for customer service.
What will you learn?
- Learn practical Chinese through diverse real-world examples
Curriculum
- Welcome.
- Do you have a reservation?
- I’m sorry.
- There are no seats available right now.
- Could you please wait a moment?
- Which country are you from?
- Nice to meet you. Welcome.
- Here is the menu.
- Have you tried Korean food?
- The bulgogi is delicious.
- How about this dish?
- What would you like to order?
- Would you like something to drink, such as a soft drink or alcohol?
- Your order is ready.
- Enjoy your meal.
- See you next time.
Expected results / After the course
- Chinese you can apply on the job right away
On-site training references
About the instructor
Related courses
We tailor this course to your company
From diagnosis to execution — Nanum Consulting
FAQ
Chinese for Customer Service
This 2-hour intensive Chinese for Customer Service course, led by John Kim, CEO of Nanum Consulting, teaches service professionals practical Chinese they can use right away with Chinese customers
- Learn practical Chinese through diverse real-world examples
- Chinese you can apply on the job right away
- Welcome.
- Do you have a reservation?
- I’m sorry.
- There are no seats available right now.
- Could you please wait a moment?
- Which country are you from?
- Nice to meet you. Welcome.
- Here is the menu.
- Have you tried Korean food?
- The bulgogi is delicious.
- How about this dish?
- What would you like to order?
- Would you like something to drink, such as a soft drink or alcohol?
- Your order is ready.
- Enjoy your meal.
- See you next time.
