💼 Workplace Skills
Problem Solving & Crisis Management
⏱ Training hours2 hours
🏢 FormatOn-site delivery · Customized design
👤 InstructorJohn Kim
✅ Key OutcomeCrisis management leadership
This 2-hour course from Nanum Consulting CEO John Kim builds structured, creative problem-solving skills. You learn the core principles of crisis management and how to respond strategically, plus how to get through a crisis by protecting your organization’s image. Participants practice logical analysis and creative solution-finding together, strengthening crisis response for individuals and teams. Modules combine theory with real-world cases and give you a problem-solving framework you can use on the job right away. The curriculum draws on Nanum Consulting’s experience training 50+ major corporations and institutions.
Who is this course for?
The primary audience is mid-level managers at team-lead level and above, along with staff who must make fast decisions in a crisis. It is especially useful for managers who frequently deal with customer complaints, project crises, and internal conflict.
What will you learn?
- Building systematic, creative thinking to improve problem-solving ability
- Systematically learn the foundations of crisis recovery
Curriculum
Module 1: Crisis Management
- Defining Crisis
- Defining Crisis Management
- Step-by-step approaches to crisis management
- Crisis prevention
- Full Crisis Experience Course
Module 2: Image Making ②
- Crisis Recovery Case Simulation: “The Pharmaceutical Company in Crisis”
- Crisis guidelines and resilience
- Problem-Solving Role-Play: “The Stranded Astronaut”
- Murphy’s Law and How to Respond
- Sales Problem-Solving Simulation
Expected results / After the course
- Crisis management leadership
On-site training references
Gyeongbuk Economic Promotion AgencyNongHyupSamsung ElectronicsLG ElectronicsSK TelecomHyundai Motor GroupKEPCOKorea Hydro & Nuclear PowerKorailNIPAGyeonggi Business & Science AcceleratorSeoul Business AgencyKorea Polytechnic UniversitySungkyunkwan UniversityHanyang University365ENMSTEMCOMyungsung Marine IndustrySmall Manufacturers Support CenterPetboxVitzro GroupNational Health Insurance ServiceCOMWELKorea SMEs and Startups AgencyLocal Government Human Resources Development InstituteGovernment Employees Pension ServiceOurhomeAjusteeland more
About the instructor
John KimInstructor John Kim, author of “B2B Marketing Design” and CEO of Nanum ConsultingView profile →
Related courses
We tailor this course to your company
From diagnosis to execution — Nanum Consulting
FAQ
The primary audience is mid-level managers at team-lead level and above, along with staff who must make fast decisions in a crisis. It is especially useful for managers who frequently deal with customer complaints, project crises, and internal conflict.
Using the metaphor of a tree’s roots, this course takes a systematic approach to crisis management and sets out the four key reasons problem solving is so difficult. It covers the real-world obstacles managers face: psychological inertia, poorly set goals, limits of knowledge, and avoidance of contradictions.
This 2-hour intensive course is designed so participants can master the core frameworks of crisis management and image-making. John Kim’s structured curriculum delivers practical skills that can be applied on the job right away.
The instructor is a specialist in crisis management and problem solving with training experience across a wide range of companies. Crisis-response programs for managers have earned especially high satisfaction scores, and the hands-on approach is well known.
Problem Solving & Crisis Management
Nanum Consulting CEO John Kim’s Problem Solving & Crisis Management course is a 2-hour program that builds structured, creative problem-solving skills. Crisis
Training objectives
- Building systematic, creative thinking to improve problem-solving ability
- Systematically learn the foundations of crisis recovery
Expected results
- Crisis management leadership
Curriculum
Module 1Module 1: Crisis Management
- Defining Crisis
- Defining Crisis Management
- Step-by-step approaches to crisis management
- Crisis prevention
- Full Crisis Experience Course
Module 2Module 2: Image Making ②
- Crisis Recovery Case Simulation: “The Pharmaceutical Company in Crisis”
- Crisis guidelines and resilience
- Problem-Solving Role-Play: “The Stranded Astronaut”
- Murphy’s Law and How to Respond
- Sales Problem-Solving Simulation
About the instructor
John Kim, Lead Instructor
10 years in industry · 15 years teaching (3,000+ lectures)
Education
· MBA (advanced major: Marketing), Korea University Graduate School of Business (graduated)
· Sungkyunkwan University Consultant Program (completed)
· Sogang University Graduate School of Business, Short-Term MBA (completed)
· Seoul National University Lifelong Education Instructor Development Program (completed)
· Chung-Ang University, B.A. in English Language and Literature (graduated)
Experience
· Current: CEO, Nanum Consulting
· Formerly at Hyosung Corp., Daeduck Electronics and Shinhan Diamond: overseas assignments and strategic planning (10+ years)
· Current partner instructor, Expert Consulting
· Current: Partner instructor, PSI Consulting
· (Current) Partner instructor, Korea SMEs and Startups Agency and SME Training Institute
Credentials and publications
· Certified consultant
· Certified teacher
· Completed official IDEO Design Thinking training
· B2B Marketing Design (1 Apr 2025)
· The Chinese Diamond Tool Market: Present and Future (co-authored, Korea Tool Association)
· Battles That Changed History and Innovative Weapons (in progress)